Effective Date: 25th Jan 2026

1. Acceptance of Terms

By accessing and using this “Venus Bio Balance Web Application” ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.

2. Definitions

• Company refers to “Venus Bio Balance Organic Products Trading Company”
• Service refers to the Venus Bio Balance Web Application
• User refers to anyone who accesses or uses the Service
• Products refer to goods or services available through the Service
• Account refers to the user account created to access certain features

3. Account Registration

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

3.2 Eligibility

• You must be at least 18 years old to create an account
• You represent that all information provided is truthful and accurate

4. Product Information and Pricing

4.1 Product Descriptions

• We strive to display accurate product information, including descriptions, prices, and availability
• Colors and images may vary from actual products due to monitor settings
• We reserve the right to correct any errors in product information

4.2 Pricing

• All prices are listed in Indian Rupees and include applicable taxes unless otherwise specified
• Prices are subject to change without notice
• We reserve the right to refuse or cancel orders placed at incorrect prices

5. Order Processing and Payment

5.1 Order Placement

• By placing an order, you make an offer to purchase products subject to these terms
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee product availability

5.2 Payment

• Payment is due at the time of order placement
• We accept Credit Cards, PhonePe, and other supported payment methods
• All payments must be made in Indian Rupees
• You authorize us to charge your selected payment method for the total amount

5.3 Order Cancellation

• You may cancel orders before they are shipped
• We reserve the right to cancel orders for reasons including:
• Product unavailability
• Pricing errors
• Suspected fraudulent activity

6. Shipping and Delivery

6.1 Shipping Policy

• Shipping costs and delivery timeframes are displayed during checkout
• Delivery dates are estimates and not guaranteed
• Risk of loss transfers to you upon delivery to the carrier

6.2 Shipping Address

• You are responsible for providing accurate shipping information
• We are not liable for delays or non-delivery due to incorrect addresses

7. Returns and Refunds

7.1 Return Policy

• Goods once sold will not be taken back

7.2 Refund Process

• Refunds will be processed to the original payment method
• Processing time may take 7–10 business days
• Return shipping costs may be deducted unless the return is due to our error

8. User Conduct

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Post or transmit harmful, threatening, or inappropriate content
• Violate any applicable laws or regulations

9. Intellectual Property

9.1 Our Content

• All content on the Service is owned by us or our licensors
• You may not reproduce or distribute content without permission
• Product images and descriptions are protected by copyright

9.2 User Content

• You retain ownership of content you submit
• You grant us a license to use, display, and distribute it
• Your content must not infringe third-party rights

10. Privacy Policy

Your privacy is important to us. By using the Service, you consent to our privacy practices as described in our Privacy Policy.

11. Disclaimers and Limitation of Liability

11.1 Disclaimers

• The Service is provided "as is" without warranties
• We do not guarantee uninterrupted or error-free operation
• We are not responsible for third-party content

11.2 Limitation of Liability

• Liability is limited to the maximum extent permitted by law
• No liability for indirect or consequential damages
• Total liability shall not exceed the transaction amount paid

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from your use of the Service or violation of these terms.

13. Dispute Resolution

13.1 Governing Law

These terms are governed by the laws of Hyderabad Jurisdiction.

13.2 Arbitration

Any disputes will be resolved through binding arbitration, except where prohibited by law.

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting us.

14.2 Termination by Us

We may suspend or terminate access for violations or for any reason with or without notice.

15. Changes to Terms

We reserve the right to modify these terms at any time. Continued use constitutes acceptance.

16. Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

17. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: info@venusbiobalance.com     Phone: (+91) 7396814346